Orion Ply Privacy Policy for Players in the Philippines

This policy applies to every visitor, registered player, and former account holder who interacts with Orion Ply. It covers the Orion Ply website, mobile browser experience, casino games, sports betting services, payment facilities, promotions, security systems, and player support channels.

The policy also applies when a person contacts Orion Ply without opening an account. For example, if you send a support question, report a technical concern, or ask about responsible gaming, Orion Ply may retain the information necessary to answer and document the request.

Orion Ply collects information directly from you, automatically from your device, and from authorised service providers. The exact details depend on how you use Orion Ply and whether identity verification is required.

• Registration information: legal name, date of birth, mobile number, email address, residential address, username, and account credentials.
• Verification information: government-issued identification, proof of address, account photographs, and other details needed to confirm identity and age.
• Payment information: deposit and withdrawal records, payment channel, transaction references, and limited wallet or bank account details.
• Gameplay information: wagers, stakes, odds, wins, losses, bonuses, game sessions, account balance movements, and responsible gaming settings.
• Technical information: device type, browser details, approximate location, access time, network information, security logs, and platform interactions.
• Communication records: support messages, complaint details, verification correspondence, and responses to player surveys.

Orion Ply does not intentionally collect more information than is reasonably necessary. Where optional information is requested, Orion Ply will identify it as optional whenever practical.

Orion Ply uses player information to create and maintain accounts, verify that players are at least 18 years old, process deposits and withdrawals, settle bets, provide bonuses, operate customer support, and keep the platform secure. These activities are necessary to provide the service requested by the player.

Orion Ply also analyses account activity to detect fraud, duplicate accounts, unauthorised access, collusion, money laundering indicators, bonus abuse, and harmful gambling patterns. This monitoring protects players as well as the integrity of Orion Ply games.

Where permitted, Orion Ply may use contact details to provide relevant account updates and promotional information. Promotional communication is managed separately from essential service notices. A player may stop marketing messages, but Orion Ply may still send security, transaction, policy, and account administration notices.

Depending on the activity, Orion Ply processes information because it is needed to perform the account agreement, comply with a legal obligation, protect legitimate business and player interests, establish or defend legal claims, or respond to consent that you have freely provided.

Consent is not used where processing is required to settle a wager, verify identity, prevent financial crime, or comply with a lawful request. If Orion Ply relies on consent for an optional activity, you may withdraw that consent. Withdrawal does not affect processing that was lawful before the request was received.

To process transactions through GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, or Visa/Mastercard cards, Orion Ply may exchange limited information with the selected payment provider. Orion Ply uses these details to confirm a transaction, return funds to a verified account, and investigate failed or disputed payments.

Identity checks help Orion Ply prevent underage gambling, account theft, fraud, and money laundering. Verification documents are restricted to authorised personnel and approved verification services. Orion Ply will never ask a player to disclose a complete password or payment security code through ordinary support communication.

Players should ensure that payment accounts are held in their own legal name. Orion Ply may pause a withdrawal where names do not match, verification is incomplete, or transaction activity requires further review.

Orion Ply may use cookies and similar browser storage to keep a player signed in, remember preferences, secure sessions, measure platform performance, and understand whether pages work correctly. Essential technology is required for account access, transaction security, and game operation.

Analytics information helps Orion Ply identify slow pages, broken features, unusual traffic, and common navigation patterns. Orion Ply aims to use this information in an aggregated or limited form. Blocking essential browser storage may prevent login, cashier functions, or games from working properly.

Orion Ply does not sell player information. Orion Ply may share only the information necessary with payment processors, identity verification providers, game technology suppliers, security specialists, professional advisers, hosting providers, and customer support systems that help operate the service.

Service providers must handle information under appropriate confidentiality and security requirements. Orion Ply may also disclose information when required by Philippine law, a valid court order, an authorised regulator, or a competent law enforcement body.

If the Orion Ply business is reorganised, merged, or transferred, relevant records may form part of that transaction. Any receiving organisation must continue to protect the information in line with applicable privacy requirements.

Orion Ply uses administrative, technical, and physical controls designed to protect player records from unauthorised access, loss, alteration, disclosure, and misuse. Measures include role-based access, account monitoring, secure transmission practices, internal procedures, and staff confidentiality duties.

No online system can promise absolute security. Players also have an important role: use a unique password, protect the mobile number linked to the account, avoid shared devices, and report unfamiliar account activity promptly. Orion Ply support will never ask you to send your password.

If a data incident creates a material risk to players, Orion Ply will investigate, contain the issue, document its response, and notify affected individuals or authorities where required.

Orion Ply retains personal information only for as long as needed to operate the account, meet legal and financial recordkeeping requirements, prevent fraud, resolve disputes, support responsible gaming controls, and enforce platform terms. Different categories may have different retention periods.

Closing an Orion Ply account does not always mean every record can be deleted immediately. Transaction, verification, self-exclusion, security, and dispute records may need to remain available after closure. When information is no longer required, Orion Ply will delete, anonymise, or securely isolate it in line with internal retention procedures.

Subject to the Data Privacy Act of 2012 and applicable exceptions, you may ask Orion Ply whether your information is being processed, request access to relevant records, correct inaccurate details, object to certain uses, request deletion or blocking, and raise a concern about how your information has been handled.

Orion Ply may ask for identity verification before completing a privacy request. This protects account information from being released to the wrong person. Orion Ply may also retain information where continued processing is necessary for legal compliance, fraud prevention, responsible gaming, transaction settlement, or legal claims.

To make a request, contact the Orion Ply privacy team using the details shown on this page. Please include your registered mobile number and a clear description of the request, but never include your account password.

Orion Ply may use deposit history, play duration, wager patterns, changes in account behaviour, and interactions with support to identify possible signs of harmful gambling. This processing helps Orion Ply provide session reminders, account limits, cooling-off options, and self-exclusion support.

Responsible gaming records may be retained after account closure to respect an exclusion request and prevent accidental reactivation. Orion Ply treats this information carefully and limits access to team members who need it for player protection, compliance, or support.

Orion Ply is strictly for people aged 18 and above. Orion Ply does not knowingly permit minors to register, deposit, or play. Age and identity checks may be completed at registration, before withdrawal, or whenever account information raises a reasonable concern.

If Orion Ply discovers that a minor has submitted personal information, the account will be restricted while the matter is investigated. Relevant records may be retained where required to prevent repeat registration, document the incident, or comply with legal duties.

Orion Ply may update this policy when services, technologies, payment methods, regulatory duties, or information practices change. The latest version will appear on this page with a revised review date.

Where a change materially affects player rights or the way Orion Ply uses personal information, Orion Ply will provide an appropriate notice through the website or registered account details. Continuing to use the platform after an update means the revised policy applies to later activity.

For questions, correction requests, access requests, or privacy complaints, contact the Orion Ply privacy team at privacy@orionply.com. General account support is available at support@orionply.com.

Orion Ply aims to acknowledge valid requests promptly and respond within the period required by applicable law. Complex cases may take longer, but Orion Ply will explain the reason where an extension is necessary.